Store Policy
Welcome to Akoma Coffee. Our policies ensure a secure and enjoyable shopping experience for all our customers. Please read the following terms carefully.
Privacy Policy
We take your privacy seriously. We collect personal information, such as your name, email, and payment details, to process orders and improve our services. Your information is securely stored and only shared with trusted third parties like payment processors and shipping companies to fulfill your orders. We never sell your personal data to third parties for marketing purposes. You have the right to access, correct, or delete your personal information at any time. Additionally, our site uses cookies to enhance your experience. You can manage cookie preferences through your browser settings.
Shipping Policy
We offer several shipping options at checkout, with costs calculated based on your chosen method and destination. Orders are processed promptly, and you will receive tracking information once your order is shipped. Please ensure your shipping details are accurate to avoid delays.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, you can do so within 30 days of receipt, provided the product is in its original condition. Please contact our customer service team to initiate a return. If the return is due to an error on our part, we will cover the return shipping costs. For all other returns, you may be responsible for the shipping costs. Refunds are issued to the original payment method once the returned item is inspected.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We may require photographic evidence of the damage. We will promptly arrange for a replacement or a full refund, depending on your preference.
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Thank you for choosing Akoma Coffee. We are committed to providing you with the best possible service and products.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments